Standard Return Policy

We fundamentally believe you will be thrilled with the products you purchase from AKINGS NY. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a store credit based on the value of the item.

In addition, please note the following:

The following products are not eligible for return:

  • Items already sold out on our web store
  • Gift cards, Event Tickets, Digital goods
  • Any electronic downloads

Order Acceptance/Confirmation

AKINGS NY may, in its sole discretion, refuse or cancel any order and limit order quantity. AKINGS NY may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify AKINGS NY's acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. AKINGS NY reserves the right at any time after receiving your order to accept or decline your order for any reason. If AKINGS NY cancels an order after you have already been billed, AKINGS NY will refund the billed amount.

Consumers Only

AKINGS NY ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, AKINGS NY may have to limit the number of products available for purchase. Trust us, we’re producing as fast as we can. AKINGS NY reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when AKINGS NY confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, AKINGS NY will email you regarding your order and place you on a shortlist for the next production.

Pricing and Price Reductions/Corrections

AKINGS NY  reserves the right to change prices for products displayed at/on the AKINGS NY at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available below. In the event you have been charged more than the posted price for a product in a Retail Store carrying AKINGS NY , please see email us immediately.

Should AKINGS NY  reduce its price on any AKINGS NY - branded product within 14 calendar days from the date you receive your product, feel free to contact AKINGS NY  at info@akingsny.com to request a credit of the difference between the price you were charged and the current selling price. To receive the credit you must contact AKINGS NY within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.

Price protection is only available for up to 1 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Tax Rate

In accordance with state and local law, your online purchases from AKINGSNY will be taxed using the applicable sales tax or seller's use tax rate for your shipping address, or the Store address where the item is picked up.

The tax listed during checkout is only an estimate.

Your invoice will reflect the final total tax, which includes state and local taxes, as well as any applicable rebates or fees.

Tax-Exempt Orders

To place an order on behalf of a tax-exempt organization or individual, please email us at info@akingsny.com. You will need to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not applicable.